Personalized Gnome Ornament

• Quality Materials: Crafted from a variety of premium wood-veneer plywood materials, including Baltic birch, maple, walnut, cherry, and sapele, as well as acrylic and other specialty materials. Materials vary by design and may be combined to create unique layered effects and dimensional details.
• Size & Dimensions: Ornament sizes, shapes, and thicknesses vary by design. Please refer to the individual product description for specific measurements and materials.
• Personalization: Select ornaments offer personalized names, dates, messages, or other custom details. Lettering size and placement may be adjusted to accommodate personalization while maintaining the overall design.
• Precision Craftsmanship: Each ornament is precision laser-cut, engraved, and carefully assembled as appropriate for its design, creating detailed and distinctive decorative pieces.
• Quality Finish: Wood ornaments may feature natural, stained, or painted finishes, with protective coatings applied as appropriate for the material and design. Acrylic ornaments are finished according to their specific construction.
• Ready to Display: Ornaments designed for hanging include an appropriate hanger, ribbon, twine, or cord, depending on the style. Display accessories may vary by design.
• Display & Care: Intended primarily for indoor decorative use unless otherwise specified. Avoid excessive moisture, prolonged direct sunlight, and exposure to extreme temperatures.
• Handcrafted Quality: Individually crafted and assembled in our Massachusetts workshop. Natural wood grain, veneer patterns, material characteristics, and subtle variations in hand-applied finishes make each ornament unique.
• Made to Order: Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Production start times vary depending on our current workload. Shipping transit time is additional.

Production Time

All of our ornaments are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Personalized or more complex custom orders may require additional time.

Shipping & Handling

• Shipping options and costs are calculated at checkout based on your order and delivery location.
• We ship within the United States using USPS or UPS.
• We do not ship to P.O. boxes.
• All orders are carefully inspected and securely packaged before shipping.
• Tracking information is provided once your shipping label has been created.
• Important: Estimated shipping and delivery times do not include the production queue or manufacturing time.
• Once your order has been handed over to the shipping carrier, delivery times may vary due to weather, holidays, or other circumstances beyond our control.

Local Pickup

Local pickup is available in Winchendon, Massachusetts, at no additional charge.

Select Local Pickup at checkout when available. You will receive a notification when your order is completed and ready for pickup.

Please wait for pickup confirmation before arriving, as pickup is by arrangement.

Shipping Damage or Delivery Issues

We take great care in packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the item and packaging when available.

If your package is lost or significantly delayed, please contact us so we can help investigate.

Questions?

Visit our Contact Us page. We’re happy to help!

Returns & Refunds

All of our ornaments are individually made to order. Because of their custom-made nature, we do not accept returns, exchanges, or refunds for changes of mind, unwanted items, or customer-approved personalization errors, except where required by applicable law.

Order Cancellations

• Before Work Begins: Orders canceled before design work, production, or project-specific material ordering begins are eligible for a full refund.
• Special-Order Materials: If materials have already been purchased specifically for your order, nonrecoverable material and related supplier costs may be deducted from an approved refund.
• After Work Begins: Once design work or production has started, customer-requested cancellations or refunds due to a change of mind are not accepted.

To request a cancellation, select the account icon at the top of our website and sign in using the email address associated with your order. Open your order and select Cancel items when available, then follow the prompts to submit your request. If the option is unavailable, submit your request through our Contact Us page and include your name and order number. Submitting a request does not automatically cancel your order; we will review it.

Damaged, Defective or Incorrect Items

We take great care in crafting, inspecting, and packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly.

Please include:

• Your name and order number.
• A description of the issue.
• Clear photographs of the item and packaging, when available.

We will review the issue and work toward an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law.

Handcrafted Variations

Our ornaments may be crafted from Baltic birch, maple, walnut, cherry, or sapele wood-veneer plywood, acrylic, or combinations of these materials, depending on the design.

Natural variations in wood grain, veneer patterns, color, stain absorption, and subtle differences in hand-applied finishes are normal characteristics of handcrafted products and are not considered defects by themselves.

Every item is carefully inspected to ensure it meets our quality standards before shipping.

Orders We Cannot Fulfill

If we are unable to complete your order due to material availability or other circumstances, you will receive a full refund for the unfulfilled order.

Questions or Concerns?

Please contact us through our Contact Us page with your name and order number. We’re committed to providing quality craftsmanship and excellent customer service.

All terms are subject to applicable consumer protection laws.

Read our full Custom Order Deposits, Cancellations & Refund Policy.

Handcrafted & Made to Order

Every ornament from TMO Laser Woodworks And Engraving is individually crafted and assembled in our Massachusetts workshop. Materials and construction vary by design, and each piece receives careful attention to detail.

Natural variations in wood grain, veneer patterns, color, and hand-applied finishes may occur. These differences contribute to the unique character of handcrafted ornaments.

Colors & Appearance

Actual colors may vary slightly from product photographs due to screen settings, lighting, and natural material variations. Wood grain patterns, painted finishes, and acrylic appearances may also vary slightly from piece to piece.

Display & Care

Unless otherwise specified in the product description, our ornaments are intended for indoor decorative use. Avoid direct exposure to moisture, extreme temperatures, and prolonged sunlight to help preserve their appearance and finish.

Ornaments are decorative items and are not intended as toys. Handle delicate or layered designs with care.

Production & Delivery

All ornaments are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Estimated shipping and delivery times do not include the production queue or manufacturing time. Please allow additional time for shipping transit or arrange local pickup once your order is ready.

Our Quality Commitment

Every ornament is carefully inspected before leaving our workshop. We take pride in our craftsmanship and want you to be happy with your purchase.