Horse Key Rack

• Quality Materials: Crafted from premium Baltic birch or maple hardwood plywood, selected for its strength, stability, and smooth finish. These materials provide an excellent foundation for detailed laser-cut designs, painted finishes, and layered construction.
• Size & Dimensions: Sizes and dimensions vary by design. Please refer to the individual product description for specific measurements.
• Personalization: Select designs offer personalized names, wording, or other custom details. Lettering size and placement may be adjusted to accommodate longer text while maintaining the overall design.
• Precision Craftsmanship: Each key rack is precision laser-cut, engraved, and carefully assembled as appropriate for its design, combining functionality with decorative craftsmanship.
• Quality Finish: Each key rack is carefully painted or stained and protected with a clear finish for added durability.
• Functional Storage: Designed to provide convenient, organized storage for keys and other lightweight hanging accessories. The number and style of hooks vary by design.
• Wall-Mounted Display: Designed for wall mounting using the mounting points or hardware appropriate for the individual design. Proper installation into a suitable wall surface is recommended.
• Display & Care: Intended for indoor use unless otherwise specified in the product description. Avoid excessive moisture and prolonged exposure to direct sunlight to help preserve the finish.
• Handcrafted Quality: Individually crafted and finished in our Massachusetts workshop. Natural wood grain and subtle variations in hand-applied finishes make every piece unique.
• Made to Order: Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Production start times vary depending on our current workload. Shipping transit time is additional.

Production Time

All of our key racks are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Personalized or more complex custom orders may require additional time.

Shipping & Handling

• Shipping options and costs are calculated at checkout based on your order and delivery location.
• We ship within the United States using USPS or UPS.
• We do not ship to P.O. boxes.
• All orders are carefully inspected and securely packaged before shipping.
• Tracking information is provided once your shipping label has been created.
• Important: Estimated shipping and delivery times do not include the production queue or manufacturing time.
• Once your order has been handed over to the shipping carrier, delivery times may vary due to weather, holidays, or other circumstances beyond our control.

Local Pickup

Local pickup is available in Winchendon, Massachusetts, at no additional charge.

Select Local Pickup at checkout when available. You will receive a notification when your order is completed and ready for pickup.

Please wait for pickup confirmation before arriving, as pickup is by arrangement.

Shipping Damage or Delivery Issues

We take great care in packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the item and packaging when available.

If your package is lost or significantly delayed, please contact us so we can help investigate.

Questions?

Visit our Contact Us page. We’re happy to help!

Returns & Refunds

All of our key racks are individually made to order. Because of their custom-made nature, we do not accept returns, exchanges, or refunds for changes of mind, unwanted items, or customer-approved personalization errors, except where required by applicable law.

Order Cancellations

• Before Work Begins: Orders canceled before design work, production, or project-specific material ordering begins are eligible for a full refund.
• Special-Order Materials: If materials have already been purchased specifically for your order, nonrecoverable material and related supplier costs may be deducted from an approved refund.
• After Work Begins: Once design work or production has started, customer-requested cancellations or refunds due to a change of mind are not accepted.

To request a cancellation, select the account icon at the top of our website and sign in using the email address associated with your order. Open your order and select Cancel items when available, then follow the prompts to submit your request. If the option is unavailable, submit your request through our Contact Us page and include your name and order number. Submitting a request does not automatically cancel your order; we will review it.

Damaged, Defective or Incorrect Items

We take great care in crafting, inspecting, and packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly.

Please include:

• Your name and order number.
• A description of the issue.
• Clear photographs of the item and packaging, when available.

We will review the issue and work toward an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law.

Handcrafted Variations

Our key racks are made using Baltic birch or maple plywood and are individually painted, stained, and finished.

Natural variations in wood grain, color, stain absorption, and subtle differences in hand-applied finishes are normal characteristics of handcrafted products and are not considered defects by themselves.

Every item is carefully inspected to ensure it meets our quality standards before shipping.

Orders We Cannot Fulfill

If we are unable to complete your order due to material availability or other circumstances, you will receive a full refund for the unfulfilled order.

Questions or Concerns?

Please contact us through our Contact Us page with your name and order number. We’re committed to providing quality craftsmanship and excellent customer service.

All terms are subject to applicable consumer protection laws.

Read our full Custom Order Deposits, Cancellations & Refund Policy.

Handcrafted & Made to Order

Every key rack from TMO Laser Woodworks And Engraving is individually crafted and finished in our Massachusetts workshop. Because each piece is handmade, slight variations in wood grain, color, stain absorption, and hand-applied finishes may occur. These natural differences add to the unique character of your key rack.

Colors & Appearance

Actual colors may vary slightly from product photographs due to screen settings, lighting, and natural material variations. Hand-painted finishes and gradient effects may also vary slightly from piece to piece.

Installation & Care

Our key racks are intended for indoor wall-mounted use unless otherwise specified in the product description. Install securely using appropriate mounting hardware and wall anchors suitable for your wall type.

Key racks are designed for keys and other lightweight accessories, not heavy objects. Avoid excessive weight, moisture, and prolonged direct sunlight to help preserve their appearance and functionality.

Production & Delivery

All key racks are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Estimated shipping and delivery times do not include the production queue or manufacturing time. Please allow additional time for shipping transit or arrange local pickup once your order is ready.

Our Quality Commitment

Every key rack is carefully inspected before leaving our workshop. We take pride in our craftsmanship and want you to be happy with your purchase.