Dad's BBQ "The Grill Master" Sign 12" x 16"

• Quality Materials: Crafted from a wide variety of quality materials, including wood-veneer plywood, acrylic, and other specialty materials. Material selections may vary based on the artwork, design requirements, availability, and customization options. Specific materials will be identified in the individual product description.
• Size & Dimensions: Sizes, shapes, and thicknesses vary by design. Please refer to the individual product description for specific measurements.
• Personalization & Custom Text: Select designs offer personalized names, dates, special messages, or other custom wording. Lettering size, placement, and layout may be adjusted to accommodate the requested text while maintaining the overall design.
• Custom Design Options: Depending on the design, additional materials, finishes, colors, or artwork details may be available. Custom requests are subject to material availability and design feasibility.
• Precision Craftsmanship: Each wall hanger is carefully crafted using techniques appropriate for its design, which may include laser cutting, engraving, layered construction, painting, staining, and detailed assembly.
• Quality Finish: Finishes vary by material and design and may include natural wood, stain, paint, acrylic surfaces, and protective coatings where appropriate.
• Ready to Hang: Hanging methods vary by design and may include attached hangers, cord, twine, keyhole mounting, or other appropriate hardware. Please refer to the individual product description for specific hanging details.
• Display & Care: Intended for indoor or protected outdoor use only when specified for the particular design. Exposure to moisture, direct sunlight, and harsh weather should be avoided unless the product is specifically constructed for those conditions.
• Handcrafted Quality: Individually crafted and finished in our Massachusetts workshop. Natural material characteristics and subtle variations in hand-applied finishes make each piece unique.
• Made to Order: Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Production start times vary depending on our current workload.  More complex custom designs may require additional time. Shipping transit time is additional.

Production Time

All of our wall hangers are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. Personalized or more complex custom orders may require additional time.

Shipping & Handling

• Shipping options and costs are calculated at checkout based on your order and delivery location.
• We ship within the United States using USPS or UPS.
• We do not ship to P.O. boxes.
• All orders are carefully inspected and securely packaged before shipping.
• Tracking information is provided once your shipping label has been created.
• Important: Estimated shipping and delivery times do not include the production queue or manufacturing time.
• Once your order has been handed over to the shipping carrier, delivery times may vary due to weather, holidays, or other circumstances beyond our control.

Local Pickup

Local pickup is available in Winchendon, Massachusetts, at no additional charge.

Select Local Pickup at checkout when available. You will receive a notification when your order is completed and ready for pickup.

Please wait for pickup confirmation before arriving, as pickup is by arrangement.

Shipping Damage or Delivery Issues

We take great care in packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs of the item and packaging when available.

If your package is lost or significantly delayed, please contact us so we can help investigate.

Questions?

Visit our Contact Us page. We’re happy to help!

Returns & Refunds

All of our wall hangers are individually made to order. Because of their custom-made nature, we do not accept returns, exchanges, or refunds for changes of mind, unwanted items, or customer-approved personalization errors, except where required by applicable law.

Order Cancellations

• Before Work Begins: Orders canceled before design work, production, or project-specific material ordering begins are eligible for a full refund.
• Special-Order Materials: If materials have already been purchased specifically for your order, nonrecoverable material and related supplier costs may be deducted from an approved refund.
• After Work Begins: Once design work or production has started, customer-requested cancellations or refunds due to a change of mind are not accepted.

To request a cancellation, select the account icon at the top of our website and sign in using the email address associated with your order. Open your order and select Cancel items when available, then follow the prompts to submit your request. If the option is unavailable, submit your request through our Contact Us page and include your name and order number. Submitting a request does not automatically cancel your order; we will review it.

Damaged, Defective or Incorrect Items

We take great care in crafting, inspecting, and packaging every order. If your item arrives damaged, defective, or incorrect, please contact us promptly.

Please include:

• Your name and order number.
• A description of the issue.
• Clear photographs of the item and packaging, when available.

We will review the issue and work toward an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law.

Handcrafted Variations

Our wall hangers may be crafted from wood-veneer plywood, acrylic, or other specialty materials, depending on the design and customization requested.

Natural variations in wood grain, veneer patterns, color, stain absorption, and subtle differences in hand-applied finishes are normal characteristics of handcrafted products and are not considered defects by themselves.

Every item is carefully inspected to ensure it meets our quality standards before shipping.

Orders We Cannot Fulfill

If we are unable to complete your order due to material availability or other circumstances, you will receive a full refund for the unfulfilled order.

Questions or Concerns?

Please contact us through our Contact Us page with your name and order number. We’re committed to providing quality craftsmanship and excellent customer service.

All terms are subject to applicable consumer protection laws.

Read our full Custom Order Deposits, Cancellations & Refund Policy.

Handcrafted & Made to Order

Every wall hanger from TMO Laser Woodworks And Engraving is individually crafted and finished in our Massachusetts workshop. Materials, construction methods, and finishes vary by design, making each piece distinctive.

Natural variations in wood grain, veneer patterns, color, and hand-applied finishes may occur. These differences contribute to the unique character of handcrafted products.

Colors & Appearance

Actual colors may vary slightly from product photographs due to screen settings, lighting, and natural material variations. Painted finishes, wood grain patterns, and acrylic appearances may also vary slightly from piece to piece.

Personalization & Custom Requests

Personalized names, dates, special messages, and other custom wording are available on select designs. Please carefully review all submitted personalization details for accuracy before placing your order.

Custom material selections, artwork changes, or special design requests may require additional production time or pricing adjustments. Availability and feasibility will be confirmed before proceeding with requests outside the listed product options.

Display, Installation & Care

Hanging methods and installation requirements vary by design. Always use mounting hardware appropriate for the item's weight and the wall surface.

Unless otherwise specified in the individual product description, wall hangers are intended for indoor decorative use. Avoid excessive moisture, harsh weather, and prolonged direct sunlight to preserve their appearance and finish.

Production & Delivery

All wall hangers are made to order. Once production begins, manufacturing typically takes 3–4 business days. We’ll notify you as soon as your item enters production. More complex custom orders may require additional time. Estimated shipping and delivery times do not include the production queue or manufacturing time. Please allow additional time for shipping transit or arrange local pickup once your order is ready.

Our Quality Commitment

Every wall hanger is carefully inspected before leaving our workshop. We take pride in our craftsmanship and want you to be happy with your purchase.